This page explains the terms on which The Ideas People provides the information and services available through this and third-party websites.
Clare Griffiths, trading as The Ideas People, is the Director of The Ideas People.
The content contained within this site is for the general information of visitors. No responsibility can be accepted for any use made of the information presented. Visitors should additionally recognise that although all training and events information is correct at the time of publishing, The Ideas People reserves the right to alter programmes, speakers or venues without prior notification.
The Ideas People does not warrant or guarantee the accuracy or currency of the information on this website. If you use any information found on this website to make decisions or take actions, you do so at your own risk and acknowledge that the information carries no warranty, express or implied.
The Ideas People cannot accept provisional bookings. All bookings must be made using The Ideas People's contact form or through our officially authorised ticketing partner Eventbrite.
All bookings will be confirmed in writing by The Ideas People within 72 hours. Please check this confirmation carefully. All errors and amendments must be notified in writing within 48 hours of receipt. If you do not receive your order confirmation within 72 hours please contact The Ideas People on 07952 914 937 or email firstname.lastname@example.org.
Programme, attendance and joining instructions will be provided five days before the event, provided fees have been paid in full.
The Ideas People reserves the right to alter the programme, trainers or speakers without prior notification.
If deemed absolutely necessary, The Ideas People reserves the right to cancel an event up to seven days before the date of the event and will refund 100% of the course fee where this has been paid in full.
The Ideas People will not be held responsible for travel, accommodation, or other contingent expenses for delegates who fail to attend sessions for any reason.
Unless agreed otherwise with The Ideas People, all bookings must be paid at least 14 days prior to the event taking place. Our preferred method of payment is by credit card via Eventbrite at the time of booking. If an invoice is requested you will be asked to provide a purchase order number and accounts payable contact details.
Cheques should be made payable to The Ideas People and the invoice number should be quoted on the remittance advice or the back of the cheque. The Ideas People is also able to accept BACS payments. The Ideas People will provide bank account details on request.
All invoiced fees are due within 30 days of invoice date. Where an invoice is issued less than 30 days prior to the event, payment should be made in full 5 working days before the event takes place. All disputed items must be notified in writing within 14 working days of receipt of an invoice.
We understand and will exercise our statutory right to claim interest and compensation charges under the Late Payment of Commercial Debts [Interest] Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002 if payment is not received in accordance with our agreed terms of payment.
Cancellations and Transfer Terms
All cancellation and transfer requests must be made in writing to The Ideas People. Cancellation by telephone will not be accepted. Only one transfer is permitted per booking. Transfers can be made from one delegate to another or from one workshop to another.
A cancellation of a booking, which has already been transferred, will not be refunded.
The Ideas People cannot offer refunds to delegates who fail to attend sessions for reasons outside the control of The Ideas People. Administration charges on transfers and cancellations are as follows:
More than 31 days' notice: No charge of original course fee
15 to 30 days' notice: 50% charge of original course fee
1 to 14 days' notice: 100% charge of original course fee
* Delegates are entitled to send a substitute.
Conference speaking and bespoke training:
More than 21 days' notice: 20% charge of original fee
Less than 21 days' notice: 100% charge of original fee